Return Policies
Lucite purses.com is the best place to buy products online. We stand behind our products and guarantee your satisfaction with every order.
lucitepurse.net promises to deliver high-quality products, in excellent condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise. Please adhere to the following return policy:
The following items may be returned for a refund:
Merchandise that has not been removed from its original packing.
Defective merchandise.
Merchandise that mispacked or was not shipped correctly.
Merchandise that has not been installed.
A 25% restocking fee will be charged on all returned merchandise, unless defective.
Exceptions
Returns can only be made 30 days after receiving your product(s).
Exchanges can only be made 60 days after receiving your product(s);
restocking fees will still apply.
All returns must be over $15 in total value. Any return for less than this total amount may not be permitted.
Special Orders may not be returnable. Please contact customer service for more information.
Some items lucitepurse.net sells are not available in our web catalog but can be purchased over the phone. If you order a special order item by contacting our calling our toll-free number it may not be returnable or may be subject to a greater than normal restocking fee. When you call a sales associate will notify you of any applicable return charges. If defective, you may only exchange these items for the same product. Please call our customer service number if you are uncertain about any part of this return policy or you have unanswered questions.
General
We can process returns and refunds only for items purchased from lucitepurse.net or one of its affiliates. To receive a refund all returned merchandise must be in resaleable condition, free from scratches and defects.
You can also cancel un-shipped items. To cancel and order that has not yet shipped please call our customer service department immediately. Once an item or an order has been shipped it cannot be canceled, you will have to process a general return.
Return By Mail
Follow the simple directions below to make your return by mail:
Contact our customer service department via telephone to process your return and receive an RGA (return goods authorization) number. Once you have set up your return by phone you will be e-mailed an RGA number within 48 hours. Along with this return number you will receive a ship-to address where you must send your merchandise to. Be sure to include your RGA number with your merchandise. This number will be used to guarantee you receive your credit. Note: If you return a product to us without an RGA number, your return could be subject to additional restocking fees.
Include all original packing materials, manuals and accessories with the product to avoid any additional fees.
We recommend items be returned via UPS or insured parcel post for proof of delivery. Be certain the items are secure in their packaging so damage does not occur while they are in transit back to our warehouse. We also recommend that you reuse the original shipping carton and packing materials.
You are responsible for all freight charges. However, you will be credited all reasonable and customary freight charges relevant to that item if product is damaged or defective, or the wrong item was shipped. Please maintain the postal receipt for your records.
Items received past the return period plus reasonable shipping time may not be processed. Only items purchased from FaucetDirect.com are eligible for return credit. Returned items must be shipped in the original product packaging. Notification will be sent to the e-mail and/or billing address provided should your return not be accepted. Items will be resent to you upon receipt of your payment of freight charges. Items will be deemed abandoned if we are not contacted within 30 days.
Refunds
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note, we will refund shipping costs only if the return is a result of our error.
We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only. If you paid by check please allow an additional 14-21 days for delivery of check via USPS.
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